Frequently Asked Questions

MQ Counselling Services provides mental health services for
teenagers, adults, and families. The appropriateness of services
is determined according to the client’s needs, treatment goals,
professional scope, and clinical fit.

Services include individual counselling for anxiety, depression,
trauma, PTSD, stress, grief, relationship concerns, emotional
regulation, life transitions, and refugee or newcomer mental
health concerns.

Clinical counselling assessments are available for teenagers,
adults, and families. Services may include mental health, trauma,
refugee and newcomer, family-functioning, and motor vehicle
accident-related assessments.

Please visit the
Assessment page
for additional information.

The first session focuses on understanding your concerns,
relevant history, current circumstances, strengths, and goals.
We will also discuss confidentiality, the counselling process,
and an initial plan for treatment.

A standard individual counselling session is approximately
60 minutes. Assessment appointments may require additional time,
depending on their purpose and complexity.

Secure virtual counselling is available to clients across
Alberta and Saskatchewan. In-person appointments may be available
by prior arrangement.

MQ Counselling Services supports clients in Alberta and
Saskatchewan, subject to clinical appropriateness and applicable
professional requirements.

Services are available in English, Urdu, Punjabi, and Hindi.
Clients are welcome to use the language in which they feel most
comfortable expressing their experiences.

Yes. Culturally responsive assessments and counselling are
available for refugees and newcomers experiencing trauma,
displacement, settlement stress, family separation, or
adjustment to life in Canada.

Current counselling rates are listed on the
Therapy page.
Please contact MQ Counselling Services if you have questions
about fees or payment arrangements.

Direct billing may be available for eligible programs and benefit
plans. Eligibility, authorization requirements, session limits,
and client portions vary. Please contact us before booking if
direct billing is required.

Coverage depends on your insurer and benefit plan. Before
booking, confirm whether your plan covers services provided by
your counsellor’s professional designation. A receipt can be
provided when direct billing is unavailable.

Most private clients can request counselling without a doctor’s
referral. However, IFHP and certain insurers, programs, or
assessment requests may require a referral, authorization, or
supporting documentation before services begin.

Yes. Personal and clinical information is kept confidential in
accordance with professional and legal requirements. Limits to
confidentiality may apply when there is an immediate risk of
serious harm, concerns involving abuse or neglect, a legal
requirement to disclose information, or another circumstance
explained during informed consent.

Consent, the teenager’s privacy, parent or guardian involvement,
and the limits of confidentiality are discussed before services
begin. The approach depends on the teenager’s circumstances,
capacity, safety needs, and applicable professional and legal
requirements.

You can request an appointment through the
Contact page,
by emailing

contact@mqcounsellingservices.com
,
or by calling
(403) 371-5408.